Use this procedure for intake of young people placed on a court order


When to use this procedure

When a young person has attended court and received a new order to be supervised by youth justice.


What else you need to know


Practice context and legislation

  • The intake appointment is the young person's first youth justice appointment after being sentenced to a community based order or pre-sentence report request.
  • Use the intake interview to ensure the young person understands the role of youth justice, and their rights and responsibilities for meeting the requirements of the order, including any special conditions and the consequences for not complying with the order.
  • The intake interview introduces the young person to key youth justice staff, and should establish the grounds for a positive and mutually respectful way of interacting.
  • It should set clear expectations for attendance and appropriate behaviour.

Roles and key tasks

Court advice service worker

  • Provide court advice and assistance to young people, their families, other youth justice staff, the judiciary and legal representatives.
  • Gather information.
  • Act as the first point of contact for a new young person who receives a youth justice order.

Case manager

  • Attend the intake appointment with the young person, or conduct the intake if the team leader is unavailable.

Team leader / team manager

  • Conducts the first intake appointment, gathering information and explaining the young person's order in detail.
  • For a youth supervision order or a youth attendance order, complete the 'Notice of required attendance at a youth justice unit'.
  • For orders with a community work component, ensure discussions are conducted with community support worker, to discuss community work requirements.

The procedure in detail

Preparing for and conducting intake

Prepare for the intake interview by gathering all known details and information while at court. The Court Advice Service information guide is a useful resource.

Make a note of key information necessary for the establishment of the order. Use the intake information guide to ensure all required areas are covered.

When meeting with the young person for the first time for intake:

  • Avoid repetitious questioning.
  • Be conscious that the young person may be anxious.
  • You may need to limit the duration of the meeting and the amount of information you cover, depending on the young person's level of maturity or ability to concentrate.
  • Cover key information first and make a note of any information not gathered or communicated during the first interview.
  • Inform the allocated youth justice worker that this information will need to be collected or imparted at a subsequent appointment.
  • Include family members or guardians in the initial appointment, to ensure they  understand the young person's obligations and are involved from the outset.
  • Be mindful of any cultural and language barriers, and obtain an interpreter to clearly and accurately convey information to the young person and their family.
  • Use clear language during the interview so the young person understands and act on the information given.
  • When providing written material, such as the CRIS privacy consent form, be conscious of the young person's level of literacy.
  • Conduct the intake interview at the youth justice unit office. For risk assessment purposes, refer to the 'Risk assessment worksheet for client contact' .

General conditions of community based orders

Explain that the young person must meet the following conditions:

  • report to the assigned youth justice worker for the duration of the order
  • commit no further offences
  • obtain written permission from youth justice to leave the state
  • notify their youth justice worker of any change of address, school or employment within 48 hours of change
  • obey any reasonable and lawful instructions made by their worker
  • observe any special conditions imposed by the court.

Use an interpreter and consult with appropriate services if any language or cultural issues are likely to affect the ability of the young person or their family to understand or comply with the conditions of the order.

Special conditions

Explain any special conditions that have been imposed by the court.

Inform the young person that their compliance with special conditions will be monitored and recorded.

Explain that the young person's participation in special conditions will be organised as soon as possible as part of the client service planning process.

See procedure for 'Special conditions on a court order' for further information.

Order information

Ensure the young person has received a copy of their court order.

Give the young person and their family a copy of the youth justice brochure about the relevant order.

The original copy of the order must be filed in the hard copy file in case future breach action is taken.

The order should be scanned and attached to the young person's Client Relationship Information System (CRIS) file.

Information exchange

Explain that youth justice will prepare case notes and maintain a paper and an electronic file.

Explain that access to these records may be made available to the client via a Freedom of Information application.

Tell the young person that any information they provide can be filed and used in reports prepared for court.

Explain the role and limits of confidentiality between the young person and youth justice workers, such as an admission of offending or intention of harming self or others.

Explain to the young person that their allocated youth justice worker will commence a client service planning process and what this will entail.

Hours of attendance

Explain the assessment phase of a youth justice order and initial reporting requirements of the order.

Based on assessment and consultation with the team leader, the reporting requirements of the order can be a phased process over time.

Guidelines for phasing down supervision can be found in procedures for probation order, youth supervision order and youth attendance order.

Tell the young person their progress will be reviewed and monitored for the duration of the order.

Explain that accurate records of appointment dates, times, location and attendance will be recorded on their file in CRIS.

Discuss available or preferred times for supervision appointments and complete the 'Notice of required attendance at a youth justice unit' accordingly. This can be found on CRIS.

Discuss the location/s for supervision keeping in mind staff safety and convenience for the young person.

Tell the young person that they are required to be punctual for appointments and notify their youth justice worker if they are going to be late.

Explain that they must notify youth justice if they are unable to keep an appointment before the date they are required to attend.

It is reasonable to ask that a young person provide a medical certificate in the event they cite illness as the reason they cannot attend.

Appropriate behaviour

Inform the young person that they must not attend appointments, supervision or activities affected by drugs or alcohol or carrying weapons.

Inform the young person that they are expected to behave in a respectful manner towards staff and others when attending a youth justice unit or other services.

Rights and responsibilities contract

Discuss with the young person the contents of the rights and responsibilities contract.

Clarify behavioural boundaries for young people in accordance with the rights and responsibilities contract.

Reinforce that the rights and responsibilities contract applies to both the young person and the youth justice worker.

The rights and responsibilities contract is to be signed by the young person and the youth justice worker.

Give the young person an original signed copy of the contract. File a signed copy in the young person's file on CRIS.

Tell the young person that the rights and responsibilities contract will be reviewed if they demonstrate unacceptable behaviours.

Consequences for non-compliance

Advise of the consequences for non-compliance with the core and special conditions of the order.

Advise that failure to comply with the requirements of the order can result in a return to court.

For more information see 'Warning process for community based orders'.

Recording the young person's details on CRIS

Record collected information as per the administrative requirements of CRIS.

Particularly, ensure that privacy, Common Client Layer (CCL) consent and Aboriginal or Torres Strait Islander details are recorded.