This procedure relates to the youth justice case management framework and the responsibilities of youth justice workers for implementation.


When to use this procedure

When practising case management and identifying your role and responsibilities as a youth justice worker.


What else you need to know

Make sure you have read and understood the following procedures:


Practice context and legislation

  • The case management framework identifies and implements interventions to divert young people from reoffending.
  • The framework provides a flexible service delivery model that ensures all intervention is planned, integrated, goal oriented and accountable.
  • The case management framework is based on the four-level intervention framework for rehabilitation outlined in the ‘Victorian juvenile justice rehabilitation review’.
  • It brings together three main elements of case practice: case management, casework and specialist rehabilitative and reintegrative programs and interventions.
  • The framework is structured by case management processes that support the model's casework and programs components.
  • Casework helps to engage young people and supporting change.
  • The objective is to prepare and motivate the young person, and to bring them to a point where they can make use of programs and interventions provided by youth justice and other specialist services.
  • Programs and services provided by youth justice and community service organisations address a range of needs including rehabilitation, health and wellbeing, education, employment and training needs.
  • Engaging the Youth Justice Community Support Service can enhance the casework and programs components of the framework.

Roles and key tasks

Case manager

  • Undertake intake, assessment and client service planning.
  • Implement intervention.
  • Consult with other professionals in the case management of young people on dual order.
  • Undertake reviews of progress and revise client service plans.
  • Complete closure of cases.

Team leader / team manager

  • Undertake intake where possible.
  • Convene client service plan and review meetings where possible, and approve client service plans and review documents.
  • Provide consultation on, and endorsement of, case management issues as required.

Assistant Director / Manager Individual and Family Support

  • Provide oversight, direction and monitoring of the area youth justice service.
  • Provide case consultation regarding young people exhibiting high-risk behaviours.

Youth Justice Senior Practice Adviser

  • Provide consultation on case management issues, particularly in relation to young people exhibiting high-risk behaviour. This should occur subject to local area agreements between Assistant Director / Manager Individual and Family Support and the Youth Justice Senior Practice Advisor.

The procedure in detail

Case management phases

The case management framework covers six key phases:

  1. intake
  2. assessment
  3. client service planning
  4. implementation
  5. review
  6. case closure.


Intake is the initial contact with the young person after they have received a court order.

Intake must occur, or attempts made for it to occur, within two working days of the imposition of the order.

The role of youth justice at intake is to:

  • gather general information about the young person, such as their current address, family and support circumstances
  • assess the young person’s immediate needs
  • advise the young person of confidentiality and privacy conditions
  • explain the conditions, and any special conditions, of the court order and the consequences of non-compliance
  • immediately implement the statutory requirements of the court order.

Refer to procedure relating to 'Intake' for more information


Undertake the initial assessment of the young person, informed by:

  • the client assessment and plan, which incorporates the Victorian Offending Needs Indicator for Youth (VONIY) intervention level
  • the young person’s identified risk factors, as determined by the client assessment
  • identifying the young person’s protective factors, as determined by the client assessment
  • specialist assessments
  • statutory interventions and requirements
  • any new or changed information about the young person.

Refer to procedure for 'Client assessment and planning' for more information.

Client service planning

Client service planning consists of assessment, interventions and review of information to identify goals, interventions and activities to:

  • address the young person’s identified risks
  • provide planned and targeted case work responses
  • assist the young person to comply with their statutory order
  • prevent further offending
  • provide an opportunity for the young person to receive support and  assistance
  • enhance the young person’s connectedness to their family and community.

Use information gathered during the assessment phase to engage the young person, their parent/s or carers and other key supports people to identify goals, interventions and activities to address their assessed needs.

Convene a client service meeting with all parties present to discuss these goals, interventions and relevant responsibilities and document the outcome in the client service plan.

To signify agreement with the plan and recorded goals the client service plan is signed by the young person and the youth justice worker.

Refer to procedure for 'Client assessment and planning' for more information.


Implement the interventions and activities identified in the young person’s client service plan.

These include:

  • scheduled supervision sessions as per the requirements of the order
  • meeting any special conditions imposed on the order
  • delivery of the Changing Habits and Reaching Targets modular intervention program
  • organisation of referrals and appointments
  • facilitating attendance at offence specific interventions or treatment programs
  • assisting the young person to attend or resume education or find employment
  • engagement in recreational activities.


Review and update the client service plan every 12 weeks, as an ongoing process to evaluate and reassess the plan.

Review meetings provide an opportunity to meet with the young person, their parents or carers and other key support people at various times during implementation of the plan.

Use these opportunities to review:

  • progress towards documented client service plan goals
  • interventions and programs in place
  • the young person’s needs and requirements
  • statutory requirements of the order
  • the young person’s current situation, needs and any changed circumstances.

If the young person is engaged with the Youth Justice Community Support Service, review or case plan meetings should include relevant workers from the support agency.

Case closure

A case closure meeting may be considered as part of the exit plan in order to:

  • discuss the young person’s progress and achievements during the order
  • ensure ongoing supports are in place if required
  • check that client service plan goals and associated operational tasks have been met
  • conclude casework actions and tasks.

Complete a condensed client assessment when all court ordered interventions are completed and the young person is about to exit the youth justice system.

This can be completed by preparing the 'Assessment summary / development of plan' section of the end order assessment on CRIS.

The purpose of the end order assessment is to provide a summary of:

  • a young person’s compliance with youth justice and the conditions of their order
  • any change in intervention level, and the reasons for this
  • the intervention implemented and referrals made during a young person’s order
  • significant changes in a young person’s circumstances during their involvement with youth justice, and the impact of these on the young person’s assessed required intervention level
  • services and supports that are in place at closure
  • ongoing risk concerns at closure.

Ensure that all other CRIS requirements are undertaken for young people ceasing involvement with youth justice.

Refer to the procedure for 'Case closure' for more information.


Some of the key youth justice case management framework timelines (External link) are key performance indicators for youth justice.

Youth justice staff should be aware of these timeframes and adhere to them wherever possible.

There are administrative CRIS tasks associated with timeframes that need to be completed and endorsed by line management as required.

Young people on dual orders

Collaboration with other professionals is crucial in the overall case management of young people on dual orders.

Many young people involved with youth justice may also be involved with child protection and/or disability services and it is important that all workers understand and agree upon each others' case management responsibilities.

Please see practice instructions on 'Young people on dual orders – child protection' and 'Working with disability services' for further information.


The youth justice system provides professional supervision and systems for discussing case issues and providing support for youth justice workers to case manage young people.

Please refer to procedure for 'Professional supervision of community-based youth justice workers' practice instruction.